Ticketbase Help Center

List of orders and attendees

Question How can I access and/or download the order list and/or attendee list?

The Order List details each transaction that has occurred for the event, while the Attendee List details all the attendees.

NOTE: It is possible that the number of orders and attendees will not match, since a customer can purchase 1 or more tickets per order, depending on the limits set by the organizer.

Accessing and downloading the Order List

There are two ways to access the event’s Order List:

  • On the event dashboard, by clicking “View all” on the “Recent Orders” section.

  • Or by clicking “Orders” under “Sales & Attendees”

On this view, you will be able to see select details of each order:

  • Order # - a unique code for each order.

  • Source - which refers to the source of the payment. *

  • Transaction # - a unique transaction number for paid tickets. This will be blank if the ticket is free.

  • Purchaser - the email address of the customer who made the order.

  • Quantity - the number of tickets claimed or purchased per order.

  • Price - indicates the total price paid per order.

  • Date - refers to the date and time of the ticket order.

  • Ticket Status - confirms the delivery of the email confirmation, including the PDF ticket.

  • Status - refers to the transfer of funds from customer to event organizer.

You may also resend the email confirmation and PDF ticket from this page.

A detailed list of orders, which can be downloaded, will contain the following, apart from the above information:

  • First and Last Name of the person who made the order.

  • Price and Fees - a breakdown of the Price paid per order. If an access code was used, it will be tagged as “Access”.

  • Promo Code - this will contain the access code or discount code that was used for the order. If none, it will remian blank.

  • Promo Type - notes if the promo code used was an access code or discount code.

  • Promo Discount - the discount provided to the customer, if a discount code was used.

  • User - refers to person who used the promo code.

  • Manual Payment Type - refers to the type of payment for manually attended customers.

To download the list, on the Orders page:

  • Click on “Download as CSV”

  • Open the CSV file as a spreadsheet.

Accessing and downloading the Attendee List

The Attendee List on the event dashboard shall show the following information:

  • Ticket ID - refers to the unique ID number per ticket, tagged to specific attendees per event.

  • Order Token - a unique code for each order. **

  • Name - name of the registered attendee/ticket owner.

  • E-mail address - refers to the email address of the registered attendee/ticket owner.

  • Ticket Type - indicates if the ticket order is paid (at regular or discounted) or access (via access code)

  • Status - shows if the attendee has already checked-in on the event.

To browse select details of the Attendee List on the dashboard, click on “Attendee List”.

A detailed Attendee List can also be downloaded, which will contain the following information, apart from the above-mentioned details:

  • Facebook ID - the Facebook ID of each attendee, if Facebook registration on the event page is required.

  • Ticket Price - indicates the price paid per ticket.

  • Transaction Source - which refers to the source of the payment. *

  • Transaction Date - refers to the date and time of the ticket order.

  • Order Status - refers to the transfer of funds from customer to event organizer.

  • Custom Question Answers - the answers provided if custom questions were included in the order form.

To download the detailed Attendee List:

  • Click on “Download as CSV”

  • Open the CSV file as a spreadsheet.

* Free tickets will be tagged as “Free”. ** Multiple ticket numbers can be tagged to one order code/token.