Ticketbase Help Center

Refunding customers

Question How can I refund my customers?

For paid events, you may refund orders. All payment gateway fees and Ticketbase fees shall be refunded.

Enabling refund functionality

For Stripe, there’s no need to grant permission, as refunds are automatically set-up in the payment gateway.

For PayPal, you must first grant permission, by going to “Payouts” then clicking “Grant PayPal Refund Permission”. Then follow all the instructions of PayPal.

Refunding ticket orders

  • Go to “Orders” under “Sales & Attendees”.

  • Search for the email address, order reference number or transaction reference number on the main dashboard.

  • Click on “Order Number”

  • On the Order Summary, click on “Refund”