Ticketbase Help Center

Resending tickets

Question How do I re-send a confirmation email and ticket?

In the occasion that the customer did not receive the confirmation email and ticket, or is requesting to resend the confirmation email and ticket, you may resend through your dashboard or manually.

Resending via the Ticketbase dashboard

  • Confirm registration or payment and get the customer’s correct email address. You can also get their order reference number or transaction reference number if they were able to record them.

  • Go to “Orders” under “Sales & Attendees”.

  • Search for the email address, order reference number or transaction reference number on the main dashboard.

  • When found, click on the “Resend Confirmation Email” to resend the ticket.

  • Confirm if the customer received it. If not, you may try again or opt to send the ticket manually.

Resending manually

  • Get the customer’s name or email address. You may also get their order reference number if they were able to get this detail on the confirmation page after the transaction.

  • Go to “Attendee List” under “Sales & Attendees”

  • Search for the name, email address or order reference number.

  • Click on the Ticket ID. This will lead you to the page/copy of the ticket - click on “Download PDF” to download the ticket.

  • You may now manually send the ticket to the customer via email.